🟢 Customer 360 Series

Deciphering the Data Dilemma: Top Challenges Community Banks Face Today

Written by

Mike Galvin, CEO & Co-Founder



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The digital era brings with it immense opportunities, but also new challenges, especially for community banks. The heart of these challenges often revolves around data—how it’s collected, stored, analyzed, and utilized. Let’s delve into the specific data hurdles community banks are grappling with and explore potential solutions.

  • Fragmented Data Systems: Community banks often struggle with managing data spread across multiple systems. This fragmentation not only causes inconsistencies but also deprives banks of a unified 360-degree view of their customers. As a result, they miss out on leveraging holistic insights for effective cross-selling, up-selling, and tailored service offerings.

  • Inadequate Customer Insights: A disjointed data system makes it difficult to extract meaningful insights about customers. Without a comprehensive understanding of customer behaviors, preferences, and needs, community banks face challenges in designing products and services that resonate with their clientele.
  • Operational Inefficiencies Due to Data Disparities: When data isn’t streamlined and centralized, banks often encounter redundant processes, leading to increased error rates. This not only affects their operational efficiency but also hampers their ability to respond quickly to market changes and customer demands.
  • Navigating Regulatory & Compliance: With the ever-evolving landscape of financial regulations, community banks face the daunting task of ensuring their data practices comply with these standards. Disparate data systems make it harder to adhere to regulatory norms, increasing the risks of non-compliance and potential repercussions.
  • The Digital Competence Gap: As fintech solutions and larger banks tap into advanced data analytics, AI, and other digital innovations, community banks may feel left behind. Embracing digital transformation is no longer optional; it’s a necessity to meet modern customer expectations and stay competitive.


Navigating the Future with OneSix’s Community Bank 360°

To effectively address these data-related challenges, community banks need a comprehensive strategy. Enter OneSix’s Community Bank 360°, a dedicated solution tailored for community banks to harness their data. This solution offers:

  • A Unified Data Platform to centralize data, eliminating gaps and providing a consolidated customer view.
  • In-depth Customer Analytics through Power BI integration, enabling banks to visualize complex data patterns and extract actionable insights.
  • Scalable & Flexible Infrastructure that adapts to changing data needs, ensuring efficiency. It’s powered by Matillion, allowing banks to tailor the solution to their unique operational requirements.
  • Holistic Training & Support ensuring banks maximize the utility of Community Bank 360°.


Revolutionize Your Community Bank

Data challenges might be intricate, but they’re not insurmountable. With tools like Community Bank 360°, community banks can unlock the transformative power of data. By integrating such state-of-the-art solutions, these banks can not only enhance their operations and customer relations but also ensure sustainable growth in a data-driven age. Embrace the future with the right tools and watch your community bank flourish.

For a deeper dive into how community banks can overcome their data challenges with Community Bank 360°, view our comprehensive guide.